Disabled travellers
Disabled travellers
A guidebook for disabled travellers has been prepared and can be accessed at Civil Aviation Office website.
Before the travel, the airline or the agent should be advised of the assistance required on the flight. The airlines and the airport staff are obliged to assist a passenger. A passenger does not need any health certificates to request assistance. If the air travel might have negative effects on your health you should seek the medical advice and doctor’s approval prior to departure. A passenger must possess a medical certificate to transport medical equipment and medicine in carried baggage. If you use a wheelchair, you can either stay in it or check it in together with the baggage and use the wheelchair available at the airport.
The airline can refuse the entrance to a disabled passenger, due to the size of the plane or doors. The airline must specifically inform the passenger of the refusal reasons.
All passengers, their baggage and mobility aids will be checked for safety reasons. If a passenger is unable to cross the metal detector gate, they will be checked manually.
In airport waiting areas there should be places reserved for the persons with limited mobility, toilets should be accessible to the disabled too.
If a passenger is unable to access the airplane by themselves, the airport staff is obliged to help. The type of the equipment used depends on the airport – it can be a special chair with straps or a special lift.
Guide dogs can travel in the cabin at no additional cost. It is worth mentioning that animal transport restrictions do not apply to guide dogs. Big guide dogs can sit on the floor, while the smaller ones can travel on the owner’s lap.
If for some reasons you are not happy with the assistance received, you might file a complaint to the airport, the carrier or to the Civil Aviation Office.
